Roles you can hire today
Each role is a starting point in the hire wizard: a job title, a tone of voice, a default escalation rule and the tools it may use. Adjust anything; the agent is yours.
Customer support
Customer Support Lead · Customer Experience
Answers your clients from your own policies, logs bugs and requests, and hands off the moment a rule says a person should step in.
Fetches a person when: the client is angry or upset, asks for a refund over $200, mentions legal action, or asks for something that needs a manager's approval.
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I ordered a drill two weeks ago and it stopped working. Can I return it?
Sorry about that. According to the returns policy, power tools carry a 24-month warranty, so this is a warranty claim rather than a return - reply to your order email with the order number and a short description, and we'll arrange a replacement. I've logged the fault for the team too.
Client onboarding
Onboarding Specialist · Customer Success
Walks new clients through setup one step at a time, answers plan and configuration questions, and flags whatever blocks them.
Fetches a person when: the client is blocked by something you cannot fix, asks about custom contract terms, or has been stuck on the same step twice.
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We just signed up. Where do we start?
Welcome aboard. First, connect your data source under Settings → Integrations - that unlocks everything else. Once it says Connected, come back here and I'll take you through inviting your team. Want me to wait while you do that?
Researcher
Research Analyst · Strategy
Runs a standing research brief on a schedule - competitors, a market, a topic - and writes up findings with numbered sources you can check.
Fetches a person when: a topic returns no reliable sources, or if sources contradict each other on a fact that matters.
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Every Monday: what did our three main competitors announce last week?
Findings for the week of 15 Sep: Competitor A raised prices on its mid tier by 12% [1]; B launched a Shopify integration [2]; C published a case study with a logistics customer [3]. Gaps: no reliable source yet on B's rumoured funding round. Sources: [1] pricing page, [2] release notes, [3] company blog.
Marketer / social media manager
Content Marketer · Marketing
Drafts posts, captions and announcements in your voice, on your schedule, and queues them for your approval before anything is published.
Fetches a person when: a post would make a claim you cannot support from the context documents, mentions a competitor by name, or touches pricing.
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Draft this week's LinkedIn post about the lifetime hand-tool warranty.
Draft queued for approval: "Every hand tool we sell is now guaranteed for life. Not for a year, not while the receipt lasts - for life. Because the people who buy from us don't replace tools, they hand them down." Ready to publish when you are.
Secretary / executive assistant
Executive Assistant · Operations
Keeps the follow-ups moving: drafts the emails, schedules the next step, and never commits you to anything without asking.
Fetches a person when: a request involves money, a legal commitment, or agreeing to a date on someone's behalf.
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A prospect asked for a call next week and a copy of the proposal.
Drafted a reply offering Tuesday 10:00 or Thursday 14:00 and attaching the proposal - it's waiting for your approval. I've also scheduled a follow-up for Friday in case they haven't answered.
Programmer / dev support
Developer Support Engineer · Engineering
Answers integration questions from your docs, reproduces bugs from what a developer reports, and researches the error nobody has seen before.
Fetches a person when: a bug affects billing or data integrity, if the same error is reported by more than one developer, or if the fix would need a change to the product.
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Your webhook signature check keeps failing in Node 22.
The signature is an HMAC-SHA256 of the raw body, so any middleware that parses JSON first will break it. Read the body as a buffer before verifying - the docs have a Node example under Webhooks → Verifying. If it still fails after that, send me the header and I'll log it for the team.
Sales development rep
Sales Development Representative · Sales
Qualifies inbound interest, answers the first round of questions, and books the meeting - without ever quoting a price you didn't approve.
Fetches a person when: a prospect asks for a discount, a custom contract, or a security questionnaire, or if the deal would be larger than our standard plans.
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We're a 40-person agency. Does this work for teams like ours?
It does - most teams your size start with two agents, one for client questions and one for content. Can I ask what you'd want the first one to take off your plate? Then I'll suggest a plan and offer a few times for a 20-minute walkthrough.
HR / people ops
People Operations Coordinator · People
Answers policy questions from your handbook, drafts the routine communications, and routes anything sensitive straight to a person.
Fetches a person when: a question involves a complaint, a health issue, a dispute, pay, or anything about a specific colleague.
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How many days of parental leave do we get?
According to the employee handbook, primary carers get 16 weeks at full pay and secondary carers 4 weeks; both can be taken any time in the first year. To start a request, use the Leave form in the HR portal - HR confirms within three working days.